frequently asked questions

shipping

WHEN WILL MY ORDER BE DELIVERED?

We aim to dispatch all orders on the next working day, and usually take between 1-5 working days to arrive. Custom text items are made to order, and take up to 5 days to dispatch. Please see your tracking number for further information. If there are any further delays beyond this, we will get in touch with an estimated delivery date. 

CAN I CHANGE MY DELIVERY DATE?

No, sadly once dispatched, our carrier will attempt to deliver to you ASAP. If you are not in, you will receive a card through your door with further instructions, including rescheduling your delivery, changing the delivery address, and pick up options.

WHERE DO YOU DELIVER?

We currently only offer delivery options to United Kingdom and parts of Europe. We can deliver outside of these territories, but if you are shopping from outside these locations, please get in contact first so we can confirm we ship to your location and the cost in doing so.

Items ship Recorded Delivery: Monday to Friday only. Please allow 5 working days for dispatch.

HOW MUCH DOES DELIVERY COST?

The delivery costs listed below are based on actual costs with Royal Mail and couriers, and are subject to change.

  • United Kingdom: £4 on orders under £60, free shipping on orders over £60

  • Germany: Flat rate £9

  • Netherlands, Poland: Flat rate £11

  • Spain, France, Portugal, Belgium: Flat rate £12

  • Italy, Sweden: Flat rate £13

  • Denmark: Flat rate £15

HOW CAN I TRACK MY ORDER?

Please visit your Account section

 

billing

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, MasterCard, American Express and Maestro cards. We also accept Apple Pay, Google Pay, and Paypal, as well as various other wallet payment types.

Sadly we currently do not accept all other forms of payment.

HOW CAN I CHANGE MY BILLING ADDRESS?

Please sign into your account, and under account settings, you will be able to change your billing address.

 

other

CAN MY ORDER BE GIFT WRAPPED?

We offer a personalised gift package which is perfect for gifting. Otherwise all orders are packed in eco-friendly kraft packaging and we can include a gift note if you add your message to the notes field during checkout.